Refund policy

We want you to feel confident ordering your custom creations from ZoArtix. Quality issues are covered by our Product Quality Guarantee, with solutions that may include a free remake, replacement, refund, or coupon, depending on the issue and the terms of our guarantee.

How to Request Support

Please contact us within 60 days of receiving your package. Email support@zoartix.com with:

  • Your order number

  • A clear description of the issue

  • Clear photos or a video showing the affected products

Our team will review the details and help you find a suitable solution.

Please do not return any items unless instructed by a member of the ZoArtix team.

Issues We Cover

We’re here to help if your products:

  • Arrived damaged during transit

  • Have a manufacturing defect or quality issue

  • Are the wrong product or part compared to your order

  • Were made in a different size or material from what you ordered

Custom Product Limitations

Because each item is made to your specifications, we cannot offer refunds or replacements simply because you change your mind. We also cannot cover issues caused by:

  • Errors in your submitted design or files

  • A result that matches your submitted files but differs from what you imagined

If you’re unsure whether an issue is covered, please contact us — we’re happy to take a look.

Customs Duties & Import Taxes

ZoArtix covers customs duties and import taxes for all shipping destinations except Brazil, including import VAT for the EU and the UK.

For shipments to Brazil, customers are responsible for applicable customs duties and import taxes. We cannot offer refunds or replacements for parcels refused or abandoned due to non-payment of these charges.

Need Help?

Email support@zoartix.com with any concerns about your order. We’re here to help and make things right.