01. Do your shipping options include import duties and taxes?
Yes! Our shipping options now cover all import duties and taxes for the following regions:
You can enjoy tax-inclusive shipping with no hidden fees.
And don’t worry—the upcoming U.S. tariff changes on the 29th won’t affect your order.
02. Minimum Order Quantity
Except for products with a clearly stated minimum order quantity, most products allow for a minimum purchase of just one piece.
03. Do I have to pay customs duty charges?
You can review "the product cost and the shipping fee" on the checkout page when you proceed to the shopping cart. International customers may incur import taxes or fees.
04. What payment do you offer?
Shop Pay/Shopify Payments/Google Pay/Apple Pay/Paypal, Credit/Debit Card.
05. How to save more?
Please stay tuned for the latest discount events, which we will showcase on our website.
After you add the product to your cart you'll be shown your discounted rate.The more you order the larger your discount!
06. How long will I receive the item?
Processing Time: 5-10 days
The production time for epoxy/resin and quicksand products will be a bit longer.
Shipping Time:
Standard Delivery: 8-13 business days
Fast Delivery: 6-10 business days
Expedited Delivery: 3-5 business days
07. Order Process
Step 1. Choose the Printing Method
Step 2. Choose the Additional Technique
Step 3. Choose the Size
Step 4. Click the UPLOAD FILE button and upload your artwork
Step 5. Choose the Accessories. You can choose multiple types you want.
Step 6. Enter the Quantity. Most products have No Minimum Order Quantity!
Step 7. Click the Add to Cart button. Check your order and the price. If there is no problem, you can click the PROCEED TO CHECKOUT button.
Step 8. Enter your address information and choose the payment method. Apply the discount code if you have one.
08. Product Template
You only need to upload the original design to us. We have designers to make the cutline or hole for you, you just need to indicate your requirements(such as hole position). Also, you can mail us at zoartix.charms@gmail.com with your order number and more detailed requirements.
09. File Requirements
The upload limit is 10MB. If your file is too large, please compress it into a ZIP file or share a Google Drive link.
The clear border is 2.5mm by default.
The artwork file requires 300 resolution and 1000 pixels or more, RGB color mode.
The vector original manuscript is recommended.
We prefer PSD/PNG/AI/PDF/CDR files
· Only need to upload the original design. Our designers will make the cutlines for you for free~
· The size includes the borders and it depends on the longest side.
· If you want to make borderless acrylic pins, please leave a note or contact us via Live Chat.
If there is any problem, please feel free to contact us by Live Chat or email:zoartix.charms@gmail.com
10. How to upload when I have more than one design?
More than one design for the same size and the same print technology can save files in this method.
Name the files of each design:
1. Name + Qty + # (accessory number)
2. Put all designs in one folder, then make them as one ZIP file.
3. Send the ZIP file to the web for the product you choose.
