How long will I receive the item?
Processing Time: 5-10 days
The production time for epoxy/resin and quicksand products will be a bit longer.
Shipping Time:
Standard Delivery: 8-13 business days
Fast Delivery: 6-10 business days
Expedited Delivery: 3-5 business days
Zoartix's service is very good, especially for my first time ordering customized items from them. The process was easy, and the communication was amazing. I got the proofs very quickly and they responded back to my emails in a timely manner. Very good service overall. The quality of the keychains and standee is amazing, especially for the price! I definitely hope to order more in the future as Zoartix will be my go-to for ordering customized items!
This company makes great keychains that are of similar quality to other big manufacturers. The colors are exactly as they are in my artwork and the glitter adds a lovely finish! However, the production time on these is REDICULOUS. It takes way too long to get the items and that effects my decision on where to order from. If you have 2 months to wait for your products, this could be fine, but I usually need mine sooner for events.
So cute, love my standee, great quality.
These exceeded my expectations! I love the quality and the choices for keyrings! I will be back with new designs!
I ordered pins of my oc’s and they came out really well done! First time ordering pins- just have to say be careful or make your making the picture the good size for the pin or it’ll look too big for it- which was my fault. Other than that I recommend making pins with Zoartix :3
These were keychains meant to be gifts for some friends! Keychains came in fairly quickly after art was approved! Super happy with the quality as well.
Got these for my doggos! Couldn't find tags i actually liked so I made these on my iPad. They are absolutely amazing and so beautiful! Can't wait to order more in the future. Recommending to everyone!
Great service and product quality, I just wish I knew better about measuring the sizes
I was nervous the keychain verison wouldn't show all the details well but nope! Came out looking amazing!
I got worried about the size being too large but it's smaller than I thought! Really cute love how it came out ^^
This finally came in today and it's super nice!! The quality is great and is much bigger than I thought i'd be
Despite it taking forever to come it thankfully arrived before the month was over. Its looks and feels great
The standee is really cute and sturdy! I am a little confused because I assumed I’d get the scene shown in the picture but the characters replaced so I was a bit bummed just receiving this but that’s okay this is still worth buying and good quality too ; w ;
Me and my friend wanted our items !!
How we wished them... so excited to open the box and discovered them !! Now, absolutly impossible to have our collections without spinning frog ! So fun and amazing idea : Congrats to share this pleasure with us !
They were beautifully made and I really appreciate the extra keychain!
01. Do your shipping options include import duties and taxes?
Yes! Our shipping options now cover all import duties and taxes for the following regions:
U.S. orders
Mexico
The U.K. and most EU countries (excluding Cyprus and Malta)
You can enjoy tax-inclusive shipping with no hidden fees.
And don’t worry—the upcoming U.S. tariff changes on the 29th won’t affect your order.
02. Minimum Order Quantity
Except for products with a clearly stated minimum order quantity, most products allow for a minimum purchase of just one piece.
03. Do I have to pay customs duty charges?
You can review "the product cost and the shipping fee" on the checkout page when you proceed to the shopping cart. International customers may incur import taxes or fees.
04. What payment do you offer?
Shop Pay/Shopify Payments/Google Pay/Apple Pay/Paypal, Credit/Debit Card.
05. How to save more?
Please stay tuned for the latest discount events, which we will showcase on our website.
After you add the product to your cart you'll be shown your discounted rate.The more you order the larger your discount!
06. How long will I receive the item?
Processing Time: 5-10 days
The production time for epoxy/resin and quicksand products will be a bit longer.
Shipping Time:
Standard Delivery: 8-13 business days
Fast Delivery: 6-10 business days
Expedited Delivery: 3-5 business days
07. Order Process
Step 1. Choose the Printing Method
Step 2. Choose the Additional Technique
Step 3. Choose the Size
Step 4. Click the UPLOAD FILE button and upload your artwork
Step 5. Choose the Accessories. You can choose multiple types you want.
Step 6. Enter the Quantity. Most products have No Minimum Order Quantity!
Step 7. Click the Add to Cart button. Check your order and the price. If there is no problem, you can click the PROCEED TO CHECKOUT button.
Step 8. Enter your address information and choose the payment method. Apply the discount code if you have one.
08. Product Template
You only need to upload the original design to us. We have designers to make the cutline or hole for you, you just need to indicate your requirements(such as hole position). Also, you can mail us at zoartix.charms@gmail.com with your order number and more detailed requirements.
09. File Requirements
The upload limit is 10MB. If your file is too large, please compress it into a ZIP file or share a Google Drive link.
The clear border is 2.5mm by default.
The artwork file requires 300 resolution and 1000 pixels or more, RGB color mode.
The vector original manuscript is recommended.
We prefer PSD/PNG/AI/PDF/CDR files
· Only need to upload the original design. Our designers will make the cutlines for you for free~
· The size includes the borders and it depends on the longest side.
· If you want to make borderless acrylic pins, please leave a note or contact us via Live Chat.
If there is any problem, please feel free to contact us by Live Chat or email:zoartix.charms@gmail.com
10. How to upload when I have more than one design?
More than one design for the same size and the same print technology can save files in this method.
Name the files of each design:
1. Name + Qty + # (accessory number)
2. Put all designs in one folder, then make them as one ZIP file.
3. Send the ZIP file to the web for the product you choose.
