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Refund Policy – ZoArtix

At ZoArtix, we work hard to ensure you’re 100% satisfied with every custom product you receive.

If you are unhappy with your order for any reason, please contact us within 60 days of receiving your package with a clear description of the issue.

Please do not return any items unless instructed by a member of the ZoArtix team.

We’re happy to offer replacements for products that:

• Arrived damaged during transit

• Are the wrong product or part compared to your order

• Were made in the incorrect size or material than what was ordered

Please note: We are unable to offer refunds or replacements for custom items if:

• The issue is due to your submitted design

• The final result differs from what you imagined, but matches your submitted files

• International orders are refused or abandoned due to unpaid import taxes or fees. Buyers are responsible for covering any customs charges.

If you have any concerns, feel free to reach out — we're here to help and make things right!